We also value your feedback and suggestions — they help us continually improve the Business Life Cover experience and ensure our services meet the needs of our users.
For general questions, compliments, or complaints not related to a quote, please use our online contact form so we can direct your enquiry to the appropriate department promptly.
Contact Details
Mailing Address: PO Box 1183 Palm Beach, Queensland, Australia 4221
Office Location: 43 Larch Street Tallebudgera, Queensland, Australia 4228
Complaints Handling
If you have a concern or complaint about any aspect of our service, including the way your personal information has been handled, please contact us in the first instance. We will acknowledge your complaint promptly and aim to resolve it within a reasonable timeframe in accordance with our internal complaints procedure.
If you are not satisfied with our response, you may refer your complaint to the Australian Financial Complaints Authority (AFCA) — an independent external dispute resolution scheme approved by ASIC:
For complaints relating specifically to privacy or the handling of personal information, you may also contact the Office of the Australian Information Commissioner (OAIC):
Any personal information you provide via this website will be handled in accordance with our Privacy Policy. We collect this information to respond to your enquiry, manage your request, and, where applicable, refer you to a licensed professional. You can request access to or correction of your personal information at any time by contacting us in writing.
Licensing and Regulatory Information
This website is operated by Clark Family Pty Ltd (as Trustee for the Clark Family Trust), located at 43 Larch Street, Tallebudgera QLD 4228, A.C.N. 010 281 008.
Clark Family Pty Ltd is an Authorised Credit Representative of Saccasan Pty Ltd (Australian Credit Licence No. 386297) and an Authorised Representative of Unique Group Broker Services (Australian Financial Services Licence No. 509434).
For more information about licensing and regulatory matters, please visit the ASIC website.
The Australian Financial Complaints Authority (AFCA) recently dismissed a complaint concerning significant increases in 'level' life insurance premiums. This decision underscores the importance of policyholders thoroughly understanding their insurance agreements and the conditions under which premiums may be adjusted. - read more
Recent data from the Australian Prudential Regulation Authority (APRA) reveals a significant concentration of disputes in the life insurance sector, with Total and Permanent Disablement (TPD) and disability income insurance (DII) claims accounting for 88% of all disputes. This trend highlights the need for both insurers and policyholders to closely examine the factors contributing to these disputes and seek solutions to enhance the claims process. - read more
Hostplus, one of Australia's leading superannuation funds, has announced the extension of its group insurance partnership with MetLife Australia until June 2028. This renewed collaboration aims to enhance the insurance offerings available to Hostplus members, focusing on improved servicing models, lower premiums, and a more personalised claims experience. - read more
The interim report of the ongoing review of Australia's Life Insurance Code of Practice (Life Code) has been released, receiving positive feedback from the country's life insurers. Led by financial sector expert Peter Kell, the review involved extensive engagement with the community, consumer advocates, and regulators to ensure the Life Code remains robust, relevant, and trusted. - read more
Business life insurance is an essential part of the strategic planning for businesses. Essentially, it is a policy that provides a financial safety net for businesses upon the death or disability of key business personnel. This type of insurance helps ensure the continuity and stability of the business by funding buy-sell agreements, compensating for the loss of a key person, or providing funds to pay off debts. - read more
Buy-sell agreements are crucial legal contracts that outline how a partner’s share of a business may be reassigned if that partner dies or otherwise leaves the business. These agreements are often part of a company's succession planning strategy, aiming to provide a clear path forward in the case of unforeseen events. - read more
Key person risk is a critical consideration for small and medium-sized enterprises (SMEs). It refers to the financial risk a company faces due to the potential loss of an employee who plays a pivotal role in its success. This key individual could be a founder, an executive, or anyone whose departure could significantly impact the company's operations and strategic direction. - read more
Knowledgebase
Copayment: A fixed amount you pay for a covered healthcare service, usually when you receive the service.
