We also value your feedback and suggestions — they help us continually improve the Business Life Cover experience and ensure our services meet the needs of our users.
For general questions, compliments, or complaints not related to a quote, please use our online contact form so we can direct your enquiry to the appropriate department promptly.
Contact Details
Mailing Address: PO Box 1183 Palm Beach, Queensland, Australia 4221
Office Location: 43 Larch Street Tallebudgera, Queensland, Australia 4228
Complaints Handling
If you have a concern or complaint about any aspect of our service, including the way your personal information has been handled, please contact us in the first instance. We will acknowledge your complaint promptly and aim to resolve it within a reasonable timeframe in accordance with our internal complaints procedure.
If you are not satisfied with our response, you may refer your complaint to the Australian Financial Complaints Authority (AFCA) — an independent external dispute resolution scheme approved by ASIC:
For complaints relating specifically to privacy or the handling of personal information, you may also contact the Office of the Australian Information Commissioner (OAIC):
Any personal information you provide via this website will be handled in accordance with our Privacy Policy. We collect this information to respond to your enquiry, manage your request, and, where applicable, refer you to a licensed professional. You can request access to or correction of your personal information at any time by contacting us in writing.
Licensing and Regulatory Information
This website is operated by Clark Family Pty Ltd (as Trustee for the Clark Family Trust), located at 43 Larch Street, Tallebudgera QLD 4228, A.C.N. 010 281 008.
Clark Family Pty Ltd is an Authorised Credit Representative of Saccasan Pty Ltd (Australian Credit Licence No. 386297) and an Authorised Representative of Unique Group Broker Services (Australian Financial Services Licence No. 509434).
For more information about licensing and regulatory matters, please visit the ASIC website.
A new Business Health research report has put a sharp focus on a familiar but often under-managed risk: what happens to a business if its principal suddenly dies or becomes permanently disabled. While the report is centred on Australian financial advice practices, its message applies broadly to SMEs, partnerships and owner-led companies where enterprise value is closely tied to one or two key people. - read more
Recent data from the Australian Prudential Regulation Authority (APRA) reveals a significant concentration of disputes in the life insurance sector, with Total and Permanent Disability (TPD) and disability income insurance (DII) claims accounting for 88% of all disputes. This trend underscores the pressing need for both insurers and policyholders to closely examine the factors contributing to these disputes and seek solutions to enhance the claims process. - read more
In a significant development for the Australian life insurance market, health fund nib has partnered with NobleOak Life to introduce a suite of new life insurance products. This collaboration aims to provide Australians with enhanced financial protection options, addressing the evolving needs of individuals and businesses alike. - read more
Recent findings from the Life Insurance Code Compliance Committee (Life CCC) have highlighted a concerning trend in the Australian life insurance industry: a significant increase in delays for income protection and Total and Permanent Disability (TPD) claim payments. In the financial year 2024-25, violations of the industry's code regarding timely income protection payments surged by 67% compared to the previous year, affecting a substantial number of policyholders. - read more
Business debt protection insurance is a specialised type of insurance designed to shield businesses from the financial fallout that can occur if they find themselves unable to meet their debt obligations. By providing coverage against such scenarios, this insurance acts as a safety net for businesses, ensuring that unexpected events do not lead to crippling financial losses. - read more
Buy-sell insurance is a financial strategy primarily focused on small to medium-sized enterprises (SMEs). It involves an agreement among business partners to manage the transfer of ownership shares in the event of a significant change, such as the departure, disability, or death of a partner. Essentially, it's a safeguard designed to ensure business continuity during tumultuous times. - read more
Business life insurance is an essential part of the strategic planning for businesses. Essentially, it is a policy that provides a financial safety net for businesses upon the death or disability of key business personnel. This type of insurance helps ensure the continuity and stability of the business by funding buy-sell agreements, compensating for the loss of a key person, or providing funds to pay off debts. - read more
Business life insurance is a special type of coverage that protects businesses from financial uncertainties that arise from the unexpected death of a key individual. For small to medium-sized enterprises (SMEs), this insurance can be an essential part of their risk management strategy. By covering debts, providing funds to secure successors, or safeguarding against disruptions in operations, business life insurance plays a crucial role in ensuring stability. - read more
Knowledgebase
Grace Period: A time period after the premium is due during which an insurance policy remains in force even if the premium has not yet been paid.
