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For general questions, compliments, or complaints not related to a quote, please use our online contact form so we can direct your enquiry to the appropriate department promptly.
Contact Details
Mailing Address: PO Box 1183 Palm Beach, Queensland, Australia 4221
Office Location: 43 Larch Street Tallebudgera, Queensland, Australia 4228
Complaints Handling
If you have a concern or complaint about any aspect of our service, including the way your personal information has been handled, please contact us in the first instance. We will acknowledge your complaint promptly and aim to resolve it within a reasonable timeframe in accordance with our internal complaints procedure.
If you are not satisfied with our response, you may refer your complaint to the Australian Financial Complaints Authority (AFCA) — an independent external dispute resolution scheme approved by ASIC:
For complaints relating specifically to privacy or the handling of personal information, you may also contact the Office of the Australian Information Commissioner (OAIC):
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Licensing and Regulatory Information
This website is operated by Clark Family Pty Ltd (as Trustee for the Clark Family Trust), located at 43 Larch Street, Tallebudgera QLD 4228, A.C.N. 010 281 008.
Clark Family Pty Ltd is an Authorised Credit Representative of Saccasan Pty Ltd (Australian Credit Licence No. 386297) and an Authorised Representative of Unique Group Broker Services (Australian Financial Services Licence No. 509434).
For more information about licensing and regulatory matters, please visit the ASIC website.
A new Business Health research report has put a sharp focus on a familiar but often under-managed risk: what happens to a business if its principal suddenly dies or becomes permanently disabled. While the report is centred on Australian financial advice practices, its message applies broadly to SMEs, partnerships and owner-led companies where enterprise value is closely tied to one or two key people. - read more
Recent data from the Australian Prudential Regulation Authority (APRA) reveals a significant concentration of disputes in the life insurance sector, with Total and Permanent Disability (TPD) and disability income insurance (DII) claims accounting for 88% of all disputes. This trend underscores the pressing need for both insurers and policyholders to closely examine the factors contributing to these disputes and seek solutions to enhance the claims process. - read more
In a significant development for the Australian life insurance market, health fund nib has partnered with NobleOak Life to introduce a suite of new life insurance products. This collaboration aims to provide Australians with enhanced financial protection options, addressing the evolving needs of individuals and businesses alike. - read more
Recent findings from the Life Insurance Code Compliance Committee (Life CCC) have highlighted a concerning trend in the Australian life insurance industry: a significant increase in delays for income protection and Total and Permanent Disability (TPD) claim payments. In the financial year 2024-25, violations of the industry's code regarding timely income protection payments surged by 67% compared to the previous year, affecting a substantial number of policyholders. - read more
Key man insurance, also known as key person insurance, is a type of business insurance policy designed to protect small and medium enterprises (SMEs) from financial loss resulting from the death, disability, or critical illness of a key employee. This individual is often someone whose skills, knowledge, or leadership are vital to the company's success, such as a founder or a top executive. - read more
Key person risk is a critical consideration for small and medium-sized enterprises (SMEs). It refers to the financial risk a company faces due to the potential loss of an employee who plays a pivotal role in its success. This key individual could be a founder, an executive, or anyone whose departure could significantly impact the company's operations and strategic direction. - read more
Business life insurance is a special type of coverage that protects businesses from financial uncertainties that arise from the unexpected death of a key individual. For small to medium-sized enterprises (SMEs), this insurance can be an essential part of their risk management strategy. By covering debts, providing funds to secure successors, or safeguarding against disruptions in operations, business life insurance plays a crucial role in ensuring stability. - read more
Buy-sell agreements are crucial legal contracts that outline how a partner’s share of a business may be reassigned if that partner dies or otherwise leaves the business. These agreements are often part of a company's succession planning strategy, aiming to provide a clear path forward in the case of unforeseen events. - read more
Knowledgebase
Depreciation: The reduction in the value of an asset over time, used in insurance to calculate the actual cash value of property.